Effective Date: [Insert Date]

At Mudgars.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days from the date you received your item to request a return.

Conditions for Return:

• The item must be in the same condition that you received it (as-new).
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.

2. Return Process

1. Contact Us: Email us at hello@mudgars.com with your order details to initiate a return. Please include a reason for the return and whether the item is damaged, as-new, or not as-new.
2. Ship the Item: Once your return request is approved, you will need to ship the item to the address provided by our customer service team. Customers are responsible for paying the return postage fees unless the item is damaged upon arrival.
3. Inspection: Upon receiving your returned item, we will inspect it to determine the condition of the product.
   • As-New Condition: If the item is in as-new condition, a 15% restocking fee will apply.
   • Not As-New Condition: If the item is not in as-new condition, a 30% restocking fee will apply.
   • Damaged Upon Arrival: If the item was received damaged, please refer to our “Damaged Items” section below.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, minus any applicable restocking fees.
• Rejected Refunds: If your return is not approved, we will notify you via email with an explanation.

4. Damaged Items

If you receive a damaged product, please take the following steps:

1. Photographic Evidence: Email [insert contact email] within 48 hours of delivery with photos of the damaged item and a description of the issue.
2. Return Authorization: We will provide you with return authorization and instructions on how to return the item. Mudgars.com will cover the return postage fees for damaged items.
3. Replacement: Once the damaged item is received and inspected, we will send out a replacement item free of charge. If a replacement is not available, we may offer a full refund instead.

5. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

Mudgars.com
Email: hello@mudgars.com